Help Centre

There are two ways:

• Fixed-price items – search for your item (for example BRIMNES or PAX) using the search bar, add it to your basket and check out.
• Anything else – request a free quote with a few details of the job and we will send you a fixed-price quotation.

No. We give a fixed price based on the items or work required, so you know the cost before we start. For assembly we just need the make and model of each item.

We usually reply within 2 hours during working hours. You will receive your quotation by email as a PDF.

London and Greater London, the Home Counties (Hertfordshire, Essex, Berkshire, Surrey and Kent) and the West Midlands. Not sure if we cover you? Send us your postcode and we will confirm.

Yes, subject to availability. A same-day charge applies and is shown before you pay. For flatpack assembly, same-day is usually available for items delivered before 1pm.

If the job is inside the Congestion Charge zone, the daily charge is added to your order (no VAT – it is passed on at cost). It is shown before you pay.

If our team has to pay for parking at your address, the parking cost is added to your final invoice at cost (no VAT). If you can offer a parking space or permit, please tell us when you book.

Yes. Send us a quote from any other company for the same job and we will match that price. If you need same-day service, a same-day fee of £60 + VAT is included in your job total. See Price Match for details.

• Pay now by card when you check out (secure card payment).
• Pay upon completion – once the job is done we send an invoice, and you can pay by card using the link in the email, by bank transfer or in cash.

Open the invoice email and click Pay invoice (or Pay securely online). The amount and your reference are filled in for you – just enter your card details.

Our bank details are printed at the bottom of every invoice. Please use your booking or order number as the payment reference.

We email your quotation, invoice and payment receipt as PDF attachments. You can also see your bookings and orders in My Account. If you cannot find an email, check your junk folder or contact us and we will resend it.

No money is taken when a payment fails. We will email you a link to try again – you can use a different card if needed. If it keeps failing, please call us.

Prices for private customers include VAT. Prices for business customers are shown excluding VAT, with VAT added. Disbursements such as the Congestion Charge and parking are passed on at cost without VAT. Our quotes, invoices and receipts show the VAT breakdown.

Most jobs do not need a deposit. You pay in full, either by card at checkout or when the job is complete.

Kitchen and bathroom installations, and any job over £500, need a 20% deposit when you book. The remaining balance is due on completion. Your quote will show if a deposit is needed and how much.

Yes. Please contact us as early as possible by phone or email with your booking or order number and we will find a new slot that suits you.

Please call or email us as soon as possible with your booking or order number. There is no charge if you cancel before the day of your appointment. If you cancel on the day of your appointment, a cancellation fee of £30 applies. Our full terms are in our Terms & Conditions.

Yes. Let us know what you would like to add and we will update your booking and send you the revised price before the visit.

Use Sign in at the top of any page. Your account is created automatically the first time you book with us.

In My Account you can see your job bookings and your Marketplace Orders (items booked through the website checkout), together with their status.

Please check your junk or spam folder first. If it is not there, contact us with your name and postcode and we will resend it.

• Have the items (and all their parts) inside the property and in the room where they are needed.
• Clear a working space – around 1 metre wider and deeper than the item.
• Let us know about parking and access (stairs, lifts, entry codes) in advance.

Please ask when you book. We use your packaging cardboard to protect your floors while we work, and we leave the area tidy.

Yes, our team is experienced and fully insured.

Please contact us as soon as possible. We will come back and put it right – customer satisfaction is very important to us.

Yes. Kitchen and bathroom installations come with a 2-year workmanship guarantee. TV wall mounting, flatpack assembly and handyman work come with a 1-year workmanship guarantee. See our Workmanship Guarantee for what is covered.